Employee Knowledge and Satisfaction Survey Results

Station #
		Frequency	Percent
Valid	1	4	6.8
	2	4	6.8
	3	3	5.1
	4	3	5.1
	5	4	6.8
	6	3	5.1
	7	3	5.1
	8	4	6.8
	9	3	5.1
	10	4	6.8
	11	4	6.8
	13	3	5.1
	14	7	11.9
	15	3	5.1
	16	3	5.1
	17	1	1.7
	19	3	5.1
	Total	59	100.0

How comfortable are you with using a computer?
		Frequency	Percent
Valid	uncomfortable	3	5.1
	somewhat comfortable	9	15.3
	comfortable	3	5.1
	very comfortable	28	47.5
	extremely comfortable	16	27.1
	Total	59	100.0

Could you identify these computer components if asked?

MOUSE
		Frequency	Percent
Valid	yes	59	100.0

KEYBOARD
		Frequency	Percent
Valid	yes	59	100.0

MONITOR
		Frequency	Percent
Valid	no	2	3.4
	yes	57	96.6
	Total	59	100.0

CPU/TOWER
		Frequency	Percent	Valid Percent
Valid	no	10	16.9	17.5
	yes	47	79.7	82.5
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

PRINTER
		Frequency	Percent
Valid	no	1	1.7
	yes	58	98.3
	Total	59	100.0

ZIP DRIVE
		Frequency	Percent	Valid Percent
Valid	no	22	37.3	38.6
	yes	35	59.3	61.4
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

FLOPPY DRIVE
		Frequency	Percent	Valid Percent
Valid	no	14	23.7	24.1
	yes	44	74.6	75.9
	Total	58	98.3	100.0
Missing	Missing	1	1.7
Total		59	100.0

Do you know how to unplug and plug these components?

MOUSE
		Frequency	Percent	Valid Percent
Valid	no	10	16.9	17.5
	yes	47	79.7	82.5
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

KEYBOARD
		Frequency	Percent	Valid Percent
Valid	no	10	16.9	17.5
	yes	47	79.7	82.5
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

MONITOR
		Frequency	Percent	Valid Percent
Valid	no	12	20.3	21.1
	yes	45	76.3	78.9
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

PRINTER
		Frequency	Percent	Valid Percent
Valid	no	11	18.6	19.3
	yes	46	78.0	80.7
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

Do you have a computer at home?
		Frequency	Percent	Valid Percent
Valid	no	17	28.8	29.3
	yes	41	69.5	70.7
	Total	58	98.3	100.0
Missing	Missing	1	1.7
Total		59	100.0

How often do you use a computer other than when you are at work?
		Frequency	Percent	Valid Percent
Valid	never	15	25.4	25.9
	1-3 times a month	7	11.9	12.1
	once of week	3	5.1	5.2
	1-3 times a week	19	32.2	32.8
	everyday	14	23.7	24.1
	Total	58	98.3	100.0
Missing	Missing	1	1.7
Total		59	100.0

Have you ever taken any compuer courses?
		Frequency	Percent	Valid Percent
Valid	no	38	64.4	66.7
	yes	19	32.2	33.3
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

If so, what course(s) have you taken are or taking now?
		Frequency	Percent
Valid	Missing	43	72.9
	BANKING	1	1.7
	basic comp, keyboarding	1	1.7
	BASIC COMPUTER SKILLS	1	1.7
	BASIC COMPUTERS	2	3.4
	BASIC COMPUTERS AND PROGRAMMING	1	1.7
	BASIC COMPUTERS AND TYPING IN HS	1	1.7
	BEGINNING COMPUTERS	1	1.7
	COMPUTER UNDERSTANDING IN 1986	1	1.7
	DOS	1	1.7
	dos,word	1	1.7
	Intro to computers in 1986	1	1.7
	INTRO TO PC, SPREADSHEET, COMPUTER MATH, COMPUTERS AND SOCIETY	1	1.7
	PROGRAMMING IN '81	1	1.7
	WINDOWS	1	1.7
	WINDOWS EXCELL	1	1.7
	Total	59	100.0

Are you interested in learning about computers and new technology?
		Frequency	Percent	Valid Percent
Valid	no	5	8.5	8.8
	yes	52	88.1	91.2
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

Do you think that a better knowledge of computers would help you with your job performance at GOGAS?
		Frequency	Percent	Valid Percent
Valid	no	13	22.0	23.2
	yes	43	72.9	76.8
	Total	56	94.9	100.0
Missing	Missing	3	5.1
Total		59	100.0

How satisfied are you with the functionality and ease of use of the GASBOY?
		Frequency	Percent	Valid Percent
Valid	somewhat dissatisfied	3	5.1	7.9
	somewhat satisfied	12	20.3	31.6
	very satisfied	23	39.0	60.5
	Total	38	64.4	100.0
Missing	Missing	21	35.6
Total		59	100.0

Do you think that the training you recieved for the GASBOY was adequate?
		Frequency	Percent	Valid Percent
Valid	no	5	8.5	13.2
	yes	33	55.9	86.8
	Total	38	64.4	100.0
Missing	Missing	21	35.6
Total		59	100.0

In your own words, please describe what you think would help you the most with the GASBOY?
		Frequency	Percent
Valid	Missing	23	39.0
	GENERAL TRAINING AND MAINTENANCE UPDATES ON A QUARTERLY BASIS	1	1.7
	GENERAL TRAINING AND UPDATES	1	1.7
	GROUP	6	10.2
	GROUP INDIVIDUAL	1	1.7
	GROUP, VIDEO	1	1.7
	HANDS ON	2	3.4
	HANDS ON, VIDEO	1	1.7
	INDIVIDUAL	7	11.9
	INDIVIDUAL AND GROUP	1	1.7
	INDIVIDUAL, GROUP	2	3.4
	INDIVIDUAL, GROUP, MANAUAL	1	1.7
	MANUAL	9	15.3
	MANUAL, GROUP	2	3.4
	VIDEO GROUP INDIVIDUAL	1	1.7
	Total	59	100.0

How comfortable are you within you working environment on a typical day?
		Frequency	Percent	Valid Percent
Valid	somewhat comfortable	4	6.8	7.3
	fairly comfortable	10	16.9	18.2
	very comfortable	41	69.5	74.5
	Total	55	93.2	100.0
Missing	Missing	4	6.8
Total		59	100.0

Suggestions to increase level of comfort in station
		Frequency	Percent
Valid	Missing	43	72.9
	CAMERA BEHIND PUMPS FOR LICENSE PLATE FOR DRIVE OFFS	3	5.1
	COWORKERS TALKING WHEN IN BOOTH TOGETHER	1	1.7
	DIFFERENT TIME FOR SHIFT CHANGE, LUNCH TOO BUSY	1	1.7
	I AM COMFORTABLE AS IS	1	1.7
	LARGER MONITOR TO SEE OUTSIDE AT NIGHT	1	1.7
	LEARNING SYSTEM THOROUGLY	1	1.7
	NO MORE CHANGES	1	1.7
	NO SITE DOWN, POWER FAILED, READER DOWN	1	1.7
	PREPAY PUMPS ESPECIALLY WITH WALK UP STATION	1	1.7
	safe more accessable	1	1.7
	SYSTEM GOES DOWN , GET CONFUSED	1	1.7
	TOO MANY STEPS FOR TRANSACTION	1	1.7
	WORKING EQUIPMENT	1	1.7
	WORKING EQUIPMENT, BETTER INSTRUCTIONS FOR NEW EQUIPMENT, RESTROOM INSIDE	1	1.7
	Total	59	100.0

Does the presence of customers make it hard to concentrate?
		Frequency	Percent	Valid Percent
Valid	no	44	74.6	77.2
	sometimes	13	22.0	22.8
	Total	57	96.6	100.0
Missing	Missing	2	3.4
Total		59	100.0

Do you feel that you react will under pressure?
		Frequency	Percent	Valid Percent
Valid	no	3	5.1	5.2
	yes	44	74.6	75.9
	sometimes	11	18.6	19.0
	Total	58	98.3	100.0
Missing	Missing	1	1.7
Total		59	100.0

Do you get frustrated easily, especially with new technology?
		Frequency	Percent	Valid Percent
Valid	no	30	50.8	51.7
	yes	3	5.1	5.2
	sometimes	25	42.4	43.1
	Total	58	98.3	100.0
Missing	Missing	1	1.7
Total		59	100.0

Age
		Frequency	Percent	Valid Percent
Valid	18-30	7	11.9	12.1
	31-39	6	10.2	10.3
	40-49	20	33.9	34.5
	50-59	15	25.4	25.9
	60-69	10	16.9	17.2
	Total	58	98.3	100.0
Missing	Missing	1	1.7
Total		59	100.0

Highest level of education completed
		Frequency	Percent	Valid Percent
Valid	secondary degree	1	1.7	1.8
	middle school	1	1.7	1.8
	high school	29	49.2	51.8
	associates degree	3	5.1	5.4
	some college courses	22	37.3	39.3
	Total	56	94.9	100.0
Missing	Missing	2	3.4
	Total	3	5.1
Total		59	100.0

General Comments
		Frequency	Percent
Valid	MISSING	53	89.8
	11TH GRADE ONLY	1	1.7
	4 YEARS OF COLLEGE, DIDN’T GRADUATE	1	1.7
	GED TYPING INTRO TO BUSINESS	1	1.7
	I love to learn new things	1	1.7
	NEED A COMPUTER AT HOME AND A COURSE IN PCS	1	1.7
	WOULD LIKE BETTER OVERHEAD LIGHTS INSIDE BOOTH AT NIGHT	1	1.7
	Total	59	100.0

Crosstabs

Age * How comfortable are you with using a computer? Crosstabulation
			How comfortable are you with using a computer?					Total
			uncomfortable	somewhat comfortable	comfortable	very comfortable	extremely comfortable
Age	18-30	Count				3	4	7
		% within Age				42.9%	57.1%	100.0%
	31-39	Count				2	4	6
		% within Age				33.3%	66.7%	100.0%
	40-49	Count		1	2	13	4	20
		% within Age		5.0%	10.0%	65.0%	20.0%	100.0%
	50-59	Count	1	4	1	5	4	15
		% within Age	6.7%	26.7%	6.7%	33.3%	26.7%	100.0%
	60-69	Count	2	4		4		10
		% within Age	20.0%	40.0%		40.0%		100.0%
Total		Count	3	9	3	27	16	58
		% within Age	5.2%	15.5%	5.2%	46.6%	27.6%	100.0%

Could you identify these computer components if asked?
 

Age * MONITOR Crosstabulation
			MONITOR		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count		20	20
		% within Age		100.0%	100.0%
	50-59	Count	1	14	15
		% within Age	6.7%	93.3%	100.0%
	60-69	Count	1	9	10
		% within Age	10.0%	90.0%	100.0%
Total		Count	2	56	58
		% within Age	3.4%	96.6%	100.0%

Age * CPU/TOWER Crosstabulation
			CPU/TOWER		Total
			no	yes
Age	18-30	Count	1	6	7
		% within Age	14.3%	85.7%	100.0%
	31-39	Count	1	5	6
		% within Age	16.7%	83.3%	100.0%
	40-49	Count	1	19	20
		% within Age	5.0%	95.0%	100.0%
	50-59	Count	2	12	14
		% within Age	14.3%	85.7%	100.0%
	60-69	Count	5	4	9
		% within Age	55.6%	44.4%	100.0%
Total		Count	10	46	56
		% within Age	17.9%	82.1%	100.0%

Age * PRINTER Crosstabulation
			PRINTER		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count		20	20
		% within Age		100.0%	100.0%
	50-59	Count		15	15
		% within Age		100.0%	100.0%
	60-69	Count	1	9	10
		% within Age	10.0%	90.0%	100.0%
Total		Count	1	57	58
		% within Age	1.7%	98.3%	100.0%

Age * ZIP DRIVE Crosstabulation
			ZIP DRIVE		Total
			no	yes
Age	18-30	Count	1	6	7
		% within Age	14.3%	85.7%	100.0%
	31-39	Count	1	5	6
		% within Age	16.7%	83.3%	100.0%
	40-49	Count	8	12	20
		% within Age	40.0%	60.0%	100.0%
	50-59	Count	5	9	14
		% within Age	35.7%	64.3%	100.0%
	60-69	Count	7	2	9
		% within Age	77.8%	22.2%	100.0%
Total		Count	22	34	56
		% within Age	39.3%	60.7%	100.0%

Age * FLOPPY DRIVE Crosstabulation
			FLOPPY DRIVE		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count	5	15	20
		% within Age	25.0%	75.0%	100.0%
	50-59	Count	4	11	15
		% within Age	26.7%	73.3%	100.0%
	60-69	Count	5	4	9
		% within Age	55.6%	44.4%	100.0%
Total		Count	14	43	57
		% within Age	24.6%	75.4%	100.0%

Do you know how to unplug and plug these components?
 
 

Age * MOUSE Crosstabulation
			MOUSE		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count	2	18	20
		% within Age	10.0%	90.0%	100.0%
	50-59	Count	4	11	15
		% within Age	26.7%	73.3%	100.0%
	60-69	Count	4	5	9
		% within Age	44.4%	55.6%	100.0%
Total		Count	10	47	57
		% within Age	17.5%	82.5%	100.0%

Age * KEYBOARD Crosstabulation
			KEYBOARD		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count	2	18	20
		% within Age	10.0%	90.0%	100.0%
	50-59	Count	4	11	15
		% within Age	26.7%	73.3%	100.0%
	60-69	Count	4	5	9
		% within Age	44.4%	55.6%	100.0%
Total		Count	10	47	57
		% within Age	17.5%	82.5%	100.0%

Age * MONITOR Crosstabulation
			MONITOR		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count	3	17	20
		% within Age	15.0%	85.0%	100.0%
	50-59	Count	4	11	15
		% within Age	26.7%	73.3%	100.0%
	60-69	Count	5	4	9
		% within Age	55.6%	44.4%	100.0%
Total		Count	12	45	57
		% within Age	21.1%	78.9%	100.0%

Age * PRINTER Crosstabulation
			PRINTER		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count		6	6
		% within Age		100.0%	100.0%
	40-49	Count	3	17	20
		% within Age	15.0%	85.0%	100.0%
	50-59	Count	4	11	15
		% within Age	26.7%	73.3%	100.0%
	60-69	Count	4	5	9
		% within Age	44.4%	55.6%	100.0%
Total		Count	11	46	57
		% within Age	19.3%	80.7%	100.0%

Age * Do you have a computer at home? Crosstabulation
			Do you have a computer at home?		Total
			no	yes
Age	18-30	Count		7	7
		% within Age		100.0%	100.0%
	31-39	Count	1	5	6
		% within Age	16.7%	83.3%	100.0%
	40-49	Count	6	14	20
		% within Age	30.0%	70.0%	100.0%
	50-59	Count	5	10	15
		% within Age	33.3%	66.7%	100.0%
	60-69	Count	5	5	10
		% within Age	50.0%	50.0%	100.0%
Total		Count	17	41	58
		% within Age	29.3%	70.7%	100.0%

Age * How often do you use a computer other than when you are at work? Crosstabulation
			How often do you use a computer other than when you are at work?					Total
			never	1-3 times a month	once of week	1-3 times a week	everyday
Age	18-30	Count		1	1	2	3	7
		% within Age		14.3%	14.3%	28.6%	42.9%	100.0%
	31-39	Count	1	1			4	6
		% within Age	16.7%	16.7%			66.7%	100.0%
	40-49	Count	2	2	1	12	3	20
		% within Age	10.0%	10.0%	5.0%	60.0%	15.0%	100.0%
	50-59	Count	6	2	1	2	4	15
		% within Age	40.0%	13.3%	6.7%	13.3%	26.7%	100.0%
	60-69	Count	6	1		3		10
		% within Age	60.0%	10.0%		30.0%		100.0%
Total		Count	15	7	3	19	14	58
		% within Age	25.9%	12.1%	5.2%	32.8%	24.1%	100.0%

Age * Have you ever taken any compuer courses? Crosstabulation
			Have you ever taken any compuer courses?		Total
			no	yes
Age	18-30	Count	4	3	7
		% within Age	57.1%	42.9%	100.0%
	31-39	Count	4	2	6
		% within Age	66.7%	33.3%	100.0%
	40-49	Count	13	7	20
		% within Age	65.0%	35.0%	100.0%
	50-59	Count	9	5	14
		% within Age	64.3%	35.7%	100.0%
	60-69	Count	8	2	10
		% within Age	80.0%	20.0%	100.0%
Total		Count	38	19	57
		% within Age	66.7%	33.3%	100.0%

Age * Are you interested in learning about computers and new technology? Crosstabulation
			Are you interested in learning about computers and new technology?		Total
			no	yes
Age	18-30	Count	1	6	7
		% within Age	14.3%	85.7%	100.0%
	31-39	Count	1	5	6
		% within Age	16.7%	83.3%	100.0%
	40-49	Count	1	19	20
		% within Age	5.0%	95.0%	100.0%
	50-59	Count		15	15
		% within Age		100.0%	100.0%
	60-69	Count	2	7	9
		% within Age	22.2%	77.8%	100.0%
Total		Count	5	52	57
		% within Age	8.8%	91.2%	100.0%

Age * Do you think that a better knowledge of computers would help you with your job performance at GOGAS? Crosstabulation
			Do you think that a better knowledge of computers would help you with your job performance at GOGAS?		Total
			no	yes
Age	18-30	Count	1	6	7
		% within Age	14.3%	85.7%	100.0%
	31-39	Count	2	4	6
		% within Age	33.3%	66.7%	100.0%
	40-49	Count	6	14	20
		% within Age	30.0%	70.0%	100.0%
	50-59	Count	2	12	14
		% within Age	14.3%	85.7%	100.0%
	60-69	Count	2	7	9
		% within Age	22.2%	77.8%	100.0%
Total		Count	13	43	56
		% within Age	23.2%	76.8%	100.0%

Age * How satisfied are you with the functionality and ease of use of the GASBOY? Crosstabulation
			How satisfied are you with the functionality and ease of use of the GASBOY?			Total
			somewhat dissatisfied	somewhat satisfied	very satisfied
Age	18-30	Count		2	3	5
		% within Age		40.0%	60.0%	100.0%
	31-39	Count			3	3
		% within Age			100.0%	100.0%
	40-49	Count	1	5	6	12
		% within Age	8.3%	41.7%	50.0%	100.0%
	50-59	Count	1	2	10	13
		% within Age	7.7%	15.4%	76.9%	100.0%
	60-69	Count	1	3	1	5
		% within Age	20.0%	60.0%	20.0%	100.0%
Total		Count	3	12	23	38
		% within Age	7.9%	31.6%	60.5%	100.0%

Age * Do you think that the training you recieved for the GASBOY was adequate? Crosstabulation
			Do you think that the training you recieved for the GASBOY was adequate?		Total
			no	yes
Age	18-30	Count		5	5
		% within Age		100.0%	100.0%
	31-39	Count		3	3
		% within Age		100.0%	100.0%
	40-49	Count	2	10	12
		% within Age	16.7%	83.3%	100.0%
	50-59	Count	2	11	13
		% within Age	15.4%	84.6%	100.0%
	60-69	Count	1	4	5
		% within Age	20.0%	80.0%	100.0%
Total		Count	5	33	38
		% within Age	13.2%	86.8%	100.0%

Age * How comfortable are you within you working environment on a typical day? Crosstabulation
			How comfortable are you within you working environment on a typical day?			Total
			somewhat comfortable	fairly comfortable	very comfortable
Age	18-30	Count			7	7
		% within Age			100.0%	100.0%
	31-39	Count	1		5	6
		% within Age	16.7%		83.3%	100.0%
	40-49	Count	2	5	11	18
		% within Age	11.1%	27.8%	61.1%	100.0%
	50-59	Count		2	12	14
		% within Age		14.3%	85.7%	100.0%
	60-69	Count	1	3	6	10
		% within Age	10.0%	30.0%	60.0%	100.0%
Total		Count	4	10	41	55
		% within Age	7.3%	18.2%	74.5%	100.0%

Age * Does the presence of customers make it hard to concentrate? Crosstabulation
			Does the presence of customers make it hard to concentrate?		Total
			no	sometimes
Age	18-30	Count	6	1	7
		% within Age	85.7%	14.3%	100.0%
	31-39	Count	6		6
		% within Age	100.0%		100.0%
	40-49	Count	14	5	19
		% within Age	73.7%	26.3%	100.0%
	50-59	Count	12	3	15
		% within Age	80.0%	20.0%	100.0%
	60-69	Count	6	4	10
		% within Age	60.0%	40.0%	100.0%
Total		Count	44	13	57
		% within Age	77.2%	22.8%	100.0%

Age * Do you feel that you react will under pressure? Crosstabulation
			Do you feel that you react will under pressure?			Total
			no	yes	sometimes
Age	18-30	Count		7		7
		% within Age		100.0%		100.0%
	31-39	Count	1	5		6
		% within Age	16.7%	83.3%		100.0%
	40-49	Count	1	14	5	20
		% within Age	5.0%	70.0%	25.0%	100.0%
	50-59	Count	1	10	4	15
		% within Age	6.7%	66.7%	26.7%	100.0%
	60-69	Count		8	2	10
		% within Age		80.0%	20.0%	100.0%
Total		Count	3	44	11	58
		% within Age	5.2%	75.9%	19.0%	100.0%

Age * Do you get frustrated easily, especially with new technology? Crosstabulation
			Do you get frustrated easily, especially with new technology?			Total
			no	yes	sometimes
Age	18-30	Count	7			7
		% within Age	100.0%			100.0%
	31-39	Count	4		2	6
		% within Age	66.7%		33.3%	100.0%
	40-49	Count	7	1	12	20
		% within Age	35.0%	5.0%	60.0%	100.0%
	50-59	Count	9	1	5	15
		% within Age	60.0%	6.7%	33.3%	100.0%
	60-69	Count	3	1	6	10
		% within Age	30.0%	10.0%	60.0%	100.0%
Total		Count	30	3	25	58
		% within Age	51.7%	5.2%	43.1%	100.0%

Highest level of education completed * How comfortable are you with using a computer? Crosstabulation
			How comfortable are you with using a computer?					Total
			uncomfortable	somewhat comfortable	comfortable	very comfortable	extremely comfortable
Highest level of education completed	secondary degree	Count					1	1
		% within Highest level of education completed					100.0%	100.0%
	middle school	Count				1		1
		% within Highest level of education completed				100.0%		100.0%
	high school	Count	2	6	2	14	5	29
		% within Highest level of education completed	6.9%	20.7%	6.9%	48.3%	17.2%	100.0%
	associates degree	Count				2	1	3
		% within Highest level of education completed				66.7%	33.3%	100.0%
	some college courses	Count	1	3	1	10	7	22
		% within Highest level of education completed	4.5%	13.6%	4.5%	45.5%	31.8%	100.0%
Total		Count	3	9	3	27	14	56
		% within Highest level of education completed	5.4%	16.1%	5.4%	48.2%	25.0%	100.0%

Highest level of education completed * MONITOR Crosstabulation
			MONITOR		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	2	27	29
		% within Highest level of education completed	6.9%	93.1%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count		22	22
		% within Highest level of education completed		100.0%	100.0%
Total		Count	2	54	56
		% within Highest level of education completed	3.6%	96.4%	100.0%

Highest level of education completed * CPU/TOWER Crosstabulation
			CPU/TOWER		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	9	19	28
		% within Highest level of education completed	32.1%	67.9%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	1	20	21
		% within Highest level of education completed	4.8%	95.2%	100.0%
Total		Count	10	44	54
		% within Highest level of education completed	18.5%	81.5%	100.0%

Highest level of education completed * PRINTER Crosstabulation
			PRINTER		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	1	28	29
		% within Highest level of education completed	3.4%	96.6%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count		22	22
		% within Highest level of education completed		100.0%	100.0%
Total		Count	1	55	56
		% within Highest level of education completed	1.8%	98.2%	100.0%

Highest level of education completed * ZIP DRIVE Crosstabulation
			ZIP DRIVE		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	14	14	28
		% within Highest level of education completed	50.0%	50.0%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	8	13	21
		% within Highest level of education completed	38.1%	61.9%	100.0%
Total		Count	22	32	54
		% within Highest level of education completed	40.7%	59.3%	100.0%

Highest level of education completed * FLOPPY DRIVE Crosstabulation
			FLOPPY DRIVE		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	8	20	28
		% within Highest level of education completed	28.6%	71.4%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	6	16	22
		% within Highest level of education completed	27.3%	72.7%	100.0%
Total		Count	14	41	55
		% within Highest level of education completed	25.5%	74.5%	100.0%

Highest level of education completed * MOUSE Crosstabulation
			MOUSE		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	6	22	28
		% within Highest level of education completed	21.4%	78.6%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	4	18	22
		% within Highest level of education completed	18.2%	81.8%	100.0%
Total		Count	10	45	55
		% within Highest level of education completed	18.2%	81.8%	100.0%

Highest level of education completed * KEYBOARD Crosstabulation
			KEYBOARD		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	6	22	28
		% within Highest level of education completed	21.4%	78.6%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	4	18	22
		% within Highest level of education completed	18.2%	81.8%	100.0%
Total		Count	10	45	55
		% within Highest level of education completed	18.2%	81.8%	100.0%

Highest level of education completed * MONITOR Crosstabulation
			MONITOR		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	8	20	28
		% within Highest level of education completed	28.6%	71.4%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	4	18	22
		% within Highest level of education completed	18.2%	81.8%	100.0%
Total		Count	12	43	55
		% within Highest level of education completed	21.8%	78.2%	100.0%

Highest level of education completed * PRINTER Crosstabulation
			PRINTER		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	7	21	28
		% within Highest level of education completed	25.0%	75.0%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	4	18	22
		% within Highest level of education completed	18.2%	81.8%	100.0%
Total		Count	11	44	55
		% within Highest level of education completed	20.0%	80.0%	100.0%

Highest level of education completed * Do you have a computer at home? Crosstabulation
			Do you have a computer at home?		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	11	18	29
		% within Highest level of education completed	37.9%	62.1%	100.0%
	associates degree	Count	1	2	3
		% within Highest level of education completed	33.3%	66.7%	100.0%
	some college courses	Count	5	17	22
		% within Highest level of education completed	22.7%	77.3%	100.0%
Total		Count	17	39	56
		% within Highest level of education completed	30.4%	69.6%	100.0%

Highest level of education completed * How often do you use a computer other than when you are at work? Crosstabulation
			How often do you use a computer other than when you are at work?					Total
			never	1-3 times a month	once of week	1-3 times a week	everyday
Highest level of education completed	secondary degree	Count					1	1
		% within Highest level of education completed					100.0%	100.0%
	middle school	Count				1		1
		% within Highest level of education completed				100.0%		100.0%
	high school	Count	8	4	3	10	4	29
		% within Highest level of education completed	27.6%	13.8%	10.3%	34.5%	13.8%	100.0%
	associates degree	Count	1			1	1	3
		% within Highest level of education completed	33.3%			33.3%	33.3%	100.0%
	some college courses	Count	6	2		7	7	22
		% within Highest level of education completed	27.3%	9.1%		31.8%	31.8%	100.0%
Total		Count	15	6	3	19	13	56
		% within Highest level of education completed	26.8%	10.7%	5.4%	33.9%	23.2%	100.0%

Highest level of education completed * Have you ever taken any compuer courses? Crosstabulation
			Have you ever taken any compuer courses?		Total
			no	yes
Highest level of education completed	secondary degree	Count	1		1
		% within Highest level of education completed	100.0%		100.0%
	middle school	Count	1		1
		% within Highest level of education completed	100.0%		100.0%
	high school	Count	22	7	29
		% within Highest level of education completed	75.9%	24.1%	100.0%
	associates degree	Count	1	2	3
		% within Highest level of education completed	33.3%	66.7%	100.0%
	some college courses	Count	12	9	21
		% within Highest level of education completed	57.1%	42.9%	100.0%
Total		Count	37	18	55
		% within Highest level of education completed	67.3%	32.7%	100.0%

Highest level of education completed * Are you interested in learning about computers and new technology? Crosstabulation
			Are you interested in learning about computers and new technology?		Total
			no	yes
Highest level of education completed	secondary degree	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	3	25	28
		% within Highest level of education completed	10.7%	89.3%	100.0%
	associates degree	Count		3	3
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	2	20	22
		% within Highest level of education completed	9.1%	90.9%	100.0%
Total		Count	5	50	55
		% within Highest level of education completed	9.1%	90.9%	100.0%

Highest level of education completed * Do you think that a better knowledge of computers would help you with your job performance at GOGAS? Crosstabulation
			Do you think that a better knowledge of computers would help you with your job performance at GOGAS?		Total
			no	yes
Highest level of education completed	secondary degree	Count	1		1
		% within Highest level of education completed	100.0%		100.0%
	middle school	Count		1	1
		% within Highest level of education completed		100.0%	100.0%
	high school	Count	6	21	27
		% within Highest level of education completed	22.2%	77.8%	100.0%
	associates degree	Count	1	2	3
		% within Highest level of education completed	33.3%	66.7%	100.0%
	some college courses	Count	5	17	22
		% within Highest level of education completed	22.7%	77.3%	100.0%
Total		Count	13	41	54
		% within Highest level of education completed	24.1%	75.9%	100.0%

Highest level of education completed * How satisfied are you with the functionality and ease of use of the GASBOY? Crosstabulation
			How satisfied are you with the functionality and ease of use of the GASBOY?			Total
			somewhat dissatisfied	somewhat satisfied	very satisfied
Highest level of education completed	middle school	Count	1			1
		% within Highest level of education completed	100.0%			100.0%
	high school	Count	2	6	10	18
		% within Highest level of education completed	11.1%	33.3%	55.6%	100.0%
	associates degree	Count		1	1	2
		% within Highest level of education completed		50.0%	50.0%	100.0%
	some college courses	Count		5	10	15
		% within Highest level of education completed		33.3%	66.7%	100.0%
Total		Count	3	12	21	36
		% within Highest level of education completed	8.3%	33.3%	58.3%	100.0%

Highest level of education completed * Do you think that the training you recieved for the GASBOY was adequate? Crosstabulation
			Do you think that the training you recieved for the GASBOY was adequate?		Total
			no	yes
Highest level of education completed	middle school	Count	1		1
		% within Highest level of education completed	100.0%		100.0%
	high school	Count	1	18	19
		% within Highest level of education completed	5.3%	94.7%	100.0%
	associates degree	Count		2	2
		% within Highest level of education completed		100.0%	100.0%
	some college courses	Count	3	11	14
		% within Highest level of education completed	21.4%	78.6%	100.0%
Total		Count	5	31	36
		% within Highest level of education completed	13.9%	86.1%	100.0%

Highest level of education completed * How comfortable are you within you working environment on a typical day? Crosstabulation
			How comfortable are you within you working environment on a typical day?			Total
			somewhat comfortable	fairly comfortable	very comfortable
Highest level of education completed	secondary degree	Count			1	1
		% within Highest level of education completed			100.0%	100.0%
	middle school	Count	1			1
		% within Highest level of education completed	100.0%			100.0%
	high school	Count	2	6	20	28
		% within Highest level of education completed	7.1%	21.4%	71.4%	100.0%
	associates degree	Count			3	3
		% within Highest level of education completed			100.0%	100.0%
	some college courses	Count	1	4	15	20
		% within Highest level of education completed	5.0%	20.0%	75.0%	100.0%
Total		Count	4	10	39	53
		% within Highest level of education completed	7.5%	18.9%	73.6%	100.0%

Highest level of education completed * Does the presence of customers make it hard to concentrate? Crosstabulation
			Does the presence of customers make it hard to concentrate?		Total
			no	sometimes
Highest level of education completed	secondary degree	Count	1		1
		% within Highest level of education completed	100.0%		100.0%
	middle school	Count	1		1
		% within Highest level of education completed	100.0%		100.0%
	high school	Count	20	8	28
		% within Highest level of education completed	71.4%	28.6%	100.0%
	associates degree	Count	3		3
		% within Highest level of education completed	100.0%		100.0%
	some college courses	Count	18	4	22
		% within Highest level of education completed	81.8%	18.2%	100.0%
Total		Count	43	12	55
		% within Highest level of education completed	78.2%	21.8%	100.0%

Highest level of education completed * Do you feel that you react will under pressure? Crosstabulation
			Do you feel that you react will under pressure?			Total
			no	yes	sometimes
Highest level of education completed	secondary degree	Count	1			1
		% within Highest level of education completed	100.0%			100.0%
	middle school	Count		1		1
		% within Highest level of education completed		100.0%		100.0%
	high school	Count	1	20	8	29
		% within Highest level of education completed	3.4%	69.0%	27.6%	100.0%
	associates degree	Count		3		3
		% within Highest level of education completed		100.0%		100.0%
	some college courses	Count		19	3	22
		% within Highest level of education completed		86.4%	13.6%	100.0%
Total		Count	2	43	11	56
		% within Highest level of education completed	3.6%	76.8%	19.6%	100.0%

Highest level of education completed * Do you get frustrated easily, especially with new technology? Crosstabulation
			Do you get frustrated easily, especially with new technology?			Total
			no	yes	sometimes
Highest level of education completed	secondary degree	Count			1	1
		% within Highest level of education completed			100.0%	100.0%
	middle school	Count			1	1
		% within Highest level of education completed			100.0%	100.0%
	high school	Count	13	2	14	29
		% within Highest level of education completed	44.8%	6.9%	48.3%	100.0%
	associates degree	Count	2		1	3
		% within Highest level of education completed	66.7%		33.3%	100.0%
	some college courses	Count	14	1	7	22
		% within Highest level of education completed	63.6%	4.5%	31.8%	100.0%
Total		Count	29	3	24	56
		% within Highest level of education completed	51.8%	5.4%	42.9%	100.0%

Highest level of education completed * Station # Crosstabulation
			Station #																	Total
			1	2	3	4	5	6	7	8	9	10	11	13	14	15	16	17	19
Highest level of education completed	secondary degree	Count	1																	1
		% within Highest level of education completed	100.0%																	100.0%
	middle school	Count													1					1
		% within Highest level of education completed													100.0%					100.0%
	high school	Count	3	3	2	1		2	1	3	3	1	1	1	3	2	1	1	1	29
		% within Highest level of education completed	10.3%	10.3%	6.9%	3.4%		6.9%	3.4%	10.3%	10.3%	3.4%	3.4%	3.4%	10.3%	6.9%	3.4%	3.4%	3.4%	100.0%
	associates degree	Count			1							1					1			3
		% within Highest level of education completed			33.3%							33.3%					33.3%			100.0%
	some college courses	Count		1		2	4	1	2	1		2	3	2	2				2	22
		% within Highest level of education completed		4.5%		9.1%	18.2%	4.5%	9.1%	4.5%		9.1%	13.6%	9.1%	9.1%				9.1%	100.0%
Total		Count	4	4	3	3	4	3	3	4	3	4	4	3	6	2	2	1	3	56
		% within Highest level of education completed	7.1%	7.1%	5.4%	5.4%	7.1%	5.4%	5.4%	7.1%	5.4%	7.1%	7.1%	5.4%	10.7%	3.6%	3.6%	1.8%	5.4%	100.0%