Education

University of North Carolina Wilmington, Wilmington, NC
Master of Science in Instructional Technology

In Progress

North Carolina State University, Raleigh, NC
One year of coursework toward Ph.D. in Communications, Rhetoric and Digital Media (CRDM)

8/2006 – 6/2007

North Carolina State University, Raleigh, NC
Master of Arts in English
with 12 hours of graduate work in Middle Grades English Education

8/1998

University of North Carolina, Chapel Hill, NC
Bachelor of Arts in Journalism,
Public Relations sequence

12/1990

Experience

Teaching Assistant

North Carolina State University, Raleigh, NC

• Acted as teaching assistant for COM 250, “Communication and Technology,” a large survey course for undergraduate Communications majors
• Completed two semesters of training for teaching “Academic Writing and Research” at NCSU which follows the “writing in the disciplines” philosophy
• Supervised team of technical writers, sometimes as many as 4, the majority of whom were located offsite

08/2006 – 06/2007

Senior Technical Writer

Nortel Networks, Durham, NC

• Provided technical writing and software support to proposal management team
• Worked directly with proposal managers and sales representatives to produce sales proposals for telecommunications services
• Maintained templates in MS Word and edited sales proposals for conformity to editorial standards established for the proposal management team and Nortel Networks
• Created and maintained style guide for proposal team
• Acted as teaching assistant for COM 250, “Communication and Technology,” a large survey course for undergraduate Communications majors
• Completed two semesters of training for teaching “Academic Writing and Research” at NCSU which follows the “writing in the disciplines” philosophy

5/2000 – 12/2002

Senior Technical Writer

Nortel Networks, Durham, NC

• Provided technical writing and software support to proposal management team
• Worked directly with proposal managers and sales representatives to produce sales proposals for telecommunications services
• Maintained templates in MS Word and edited sales proposals for conformity to editorial standards established for the proposal management team and Nortel Networks 
• Created and maintained style guide for proposal team
• Supervised team of technical writers, sometimes as many as 4, the majority of whom were located offsite
• Full-time telecommuter from November 2000 until December 2002

5/2000 – 12/2002

Technical Writer (Contractor)

IBM, Research Triangle Park, NC

• Contractor through Headway Quality Outsourcing. Worked on unsolicited sales proposals for laptops and desktops
• Assisted in website testing and metrics for sales support team

3/1999 - 12/1999

Skills

Skill

Skill Level

Internet-based research

Expert

MS Word

Expert

Knowledge of Chicago, MLA, APA

Intermediate

Microsoft Excel

Intermediate

PageMaker

Intermediate

PhotoShop

Intermediate

Corel PaintShop Pro X4

Intermediate

DreamWeaver

Beginner

Adobe Captivate

Beginner

Articulate

Beginner

iBooks Author

Beginner