Course:

MIT 520-Managing Instructional Development. Fall 2004

Instructor and Project Advisor: Dr. A. Murdock, UNCW

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Artifact Links:

Project Report (pdf)

•  Executive Summary (pdf)

·        Project Scope (pdf)

·        Training Project (pdf)

·        Risk Analysis and Management (pdf)

·        Project Planning and Scheduling (pdf)

·        Project Cost Analysis(pdf)

·        Project Overview (pdf)

IT Competencies Demonstrated 

• Domain of Design
• Domain of Management
• Domain of Evaluation

Situation:

Healthcare Co. employees 20 full and part time nurses who provide one on one care for severely ill students attending public schools throughout New Hanover County. These students range from age 5 to 16, attend many different schools, and suffer from a wide variety of medical conditions. In addition to the 20 nurses approximately 35 teachers and teachers’ aides have some level of direct responsibilities for these student/patients. During the past 2 years there have been in excess of 25 complaints by nurses, patient parents and teachers/school personnel to school administrators and/or management concerning situations viewed as detrimental to the students’ care or educational opportunities

Performance Issue:

The Healthcare Co. Director of Nursing  along with the NHCS Assistant Supt. for Instruction have concluded that the fundamental cause is the lack of understanding and/or knowledge of the roles and responsibilities of nurses and teachers in relation to the patients/students medical care and learning while sharing a school/classroom environment.

Desired Performance:

 Significant reduction in complaints starting within 90 days. To do this, involved personnel must understand their specific roles and responsibilities in relation to the patients/students medical care and learning while sharing a school/classroom environment.

Solution:

The Superintendent of Schools and the Maxim Office Manager agreed to jointly participate in recommended solution. The solution involves a training program (intervention), which will be developed by a performance technology consultant to manage the design, development, and implementation of this training project.

Role:

Having specific knowledge of this situation I choose this as an example of a situation which could be resolved by development and management of an instructional project. Facts are real, however clients were not contacted. In my proposal, I acted as a project manager and instructional technologist.

Project Summary:

Performance objectives and method of measurement was established. Instructional intervention was proposed as solution. Project management (PMBOK) guidelines were used to present a proposed instructional design and development process (ADDIE based) which spelled out scope, project work, risk analysis and project milestones. Project management, work responsibilities, monitoring and reporting/communication strategies were developed. Gant and Pert charts were used to identify and schedule human resource needs. Cost analysis was fully developed. Proposed solution could be implemented within 75 days at a cost of approximately $50,000.

Results:

Project presented to Dr. Murdock.

Reflection:

This project utilized the project management (PM) guidelines to plan an entire ISD process. Having this ability is critical in order to develop accurate proposals of cost and time needed for an ISD as well as to actually manage an ISD process. A performance or instructional technologist must be able to present an accurate representation of time, costs and resources needed in order to evaluate and justify a return on investment. Technologists should establish what’s the cost to solve the performance problem and is it a good investment based on the impact of the current problem.  In my opinion, this approach should be taken with all non mandatory ISD needs in order to maximize utilization of resources and funding.