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Other Artifacts |
Artifacts ~
MIT 502: A Systematic Approach to Performance Improvement
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Product Campground Ownership from Development to Solvency (main document) Macro-Level Plan (page 3) Needs assessment (page 4) Human Performance Analysis (HPA) (page 10) Environmental Analysis (page 41) Gap Analysis (page 45) Risk Analysis (page 64) Instructional Strategies (page 21) Feasibility Performance Analysis (page 67) |
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Context & Conditions Campground Ownership from Development to Solvency was designed and developed as an individual requirement for MIT 502, The Systematic Approach to Performance Improvement. The project was completed under the guidance of Dr. Arnold Murdock during the summer session I of 2006. The analysis was developed for the Isle South Campground ownership located at Isle, MN. The analysis and the systematic approaches to performance improvement guided the ownership to techniques and suggested solutions for solving training and non-training problems for the ultimate goal of campground solvency. Scope The Human Performance Analysis (HPA) project involved selecting and developing a performance improvement project. A needs assessment of the entire organization was executed in order to determine the gap between ‘what is’ and ‘what should be’. As an instructional designer/performance technologist skills were developed in performance analysis and benchmarking. HPA included a perception analysis of an organization; a gap analysis; a feasibility performance analysis; and utilization of the performance enhancement process of designing effective performance interventions. The HPA project included observations, interviewing, questionnaires, one-on-one and small group interviews, and several formative analysis reports. The results of each analysis involved revisions to the report for recommendations. The time-frame for HPA was completed with-in one semester. Role § Performance Technologist § Instructional Designer As a Performance Technologist and Instructional Designer I systematically analyzed the relevant characteristics of the organization. Understanding eclectic difficulties of the organization, it was my responsibly to interview each and every employee and volunteer concerning their responsibilities and their expectations within the organization. I developed questionnaires and survey documents and designed information sheets as effective performance interventions. Jack Philips’ Return on investment in Training and Performance Improvement Programs (1997) guided the HPA examination of the organization towards discovering areas of weakness, potential risk, as well as areas of strength concerning the organizations environment. Recommendation were formulated and presented using data from the analyses reports, which included a feasibility matrix, and a feasibility decision chart and graph, Reflection The MIT 502 project re-enforces the necessity for involving all stakeholders from the beginning of the project. I purport, a needs assessment is vital to an organization for reaching the achievement of goals, strategies and outcomes. As an instructional technologist I needed to determine how a three month operation could provide income for twelve months and be solvent enough to meet the high costs of development and maintenance. Uncovering the ‘gap’, and determining performance expectations and the realities of the performance laid the foundation for developing recommendations. |
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